SKAWR support
for Salla merchants
A question about the app, a problem with search, or a request about your data? Send us a message from this page and we reply within one business day.
Last updated 8 November 2026
How to get help
Most questions are answered in the guide. For anything else, the form below is the quickest way to reach a person.
- 1
Read the merchant guide
Installing, checking that search works, plans, the dashboard, troubleshooting by symptom, and the FAQ. - 2
Send a message from this page
The form below reaches the support team directly and tags your message as a Salla store, so it lands with the right person. - 3
Email support@skawr.com
If you prefer email. Replies to any email from SKAWR also land in this mailbox. - 4
WhatsApp support
Pro and ScaleIncluded with the Pro and Scale plans. Ask for it in your first message and we will share the number.
Contact details
- support@skawr.com
A mailbox the team reads directly. Replies to any email from SKAWR land here too.
- Response time
- Within one business day
Business days are Sunday to Thursday.
- App developer
- SKAWR
To get a faster answer
- Include your Salla store link.
- Describe what happened and what you expected, with an example search term if the problem is in results.
- Attach a screenshot if you can, or describe where on the page you saw the problem.
Common requests
Pick one and the form below is filled in with the subject.
A product does not show in search
Send the product link and the search term you tried.
Plan and billing
The subscription is managed from Salla. Write to us if a tool is not enabled after an upgrade.
Delete my store's data
Store data is deleted 24 months after uninstall, and you can ask for earlier deletion.
Send us a message
Goes straight to the support team, tagged as a Salla store. We reply to the email address you enter.