SKAWR support
for Zid merchants
A question about the app, a problem with search, or a request about your data? Send us a message from this page and we reply within one business day.
Last updated 12 November 2026
How to get help
Most questions are answered in the guide. For anything else, the form below is the quickest way to reach a person.
- 1
Read the merchant guide
Activating, checking that search works, plans, the dashboard, troubleshooting by symptom, and the FAQ. - 2
Send a message from this page
The form below reaches the support team directly and tags your message as a Zid store, so it lands with the right person. - 3
Email support@skawr.com
If you prefer email. Replies to any email from SKAWR also land in this mailbox. - 4
WhatsApp support
Pro and ScaleIncluded with the Pro and Scale plans. Ask for it in your first message and we will share the number.
Contact details
- support@skawr.com
A mailbox the team reads directly. Replies to any email from SKAWR land here too.
- Response time
- Within one business day
Business days are Sunday to Thursday.
- App developer
- SKAWR
The SKAWR Search Companion app in the Zid App Market.
To get a faster answer
- Include your Zid store link.
- Describe what happened and what you expected, with an example search term if the problem is in results.
- Attach a screenshot if you can, or describe where on the page you saw the problem.
Common requests
Pick one and the form below is filled in with the subject.
A product does not show in search
Send the product link and the search term you tried.
Search does not open from my theme
Send your store link and the theme's name, and we will add your theme's search box.
Plan and billing
The subscription is managed from Zid. Write to us if a tool is not enabled after an upgrade.
Delete my store's data
Store data is deleted 24 months after uninstall, and you can ask for earlier deletion.
Send us a message
Goes straight to the support team, tagged as a Zid store. We reply to the email address you enter.