Using SKAWR
on your Zid store
Everything you need to run SKAWR search on your store: activating the app, choosing a plan, the dashboard, fixing the few things that can go wrong, and the questions merchants ask most. No code needed.
Last updated 12 November 2026
Activate in two steps
Activating takes a couple of minutes. SKAWR starts reading your products the moment the app is activated, and search is live on your store shortly after.
Before you begin
- A Zid store with published products.
- Access to the store's Zid merchant dashboard, so you can activate apps and approve a subscription.
- The contact email on your Zid store: it becomes your SKAWR dashboard sign-in.
- 1
Activate from the Zid App Market
Open SKAWR Search Companion in the Zid App Market, choose a plan and press Activate. Zid asks you to approve the app's access: reading products, reading your subscription, managing the app's webhooks, and adding the search script to your storefront. The app only reads products; it never writes to your store and does not read customer records.
What you seeThe app appears in your Zid dashboard, and SKAWR begins reading your catalogue. There is no separate sign-up.
- 2
Start the free trial
Pick Growth, Pro or Scale. Every plan starts with a 30-day free trial. You pay through Zid in Saudi riyals, and Zid adds VAT to the price shown. Cancel at any time during the trial.
What you seeZid confirms the subscription. Within minutes, searching on your storefront returns SKAWR results in place of the theme's own.
Check that search is working
There is no third step and nothing to paste into the theme. The search script is added through Zid's app mechanism and follows your store's language and text direction. Here is how to confirm it.
- Open your storefront and search for a product with a spelling mistake in the name. If the right products appear, SKAWR is live.
- Open dashboard.skawr.com and sign in with the contact email on your Zid store. The store page shows the indexing status and how many products are indexed.
- A store with thousands of products is searchable within minutes. Products with variants are completed in a second pass in the background, so the dashboard count keeps rising until it is done.
- When you add, edit or delete a product in Zid, the change reaches SKAWR automatically.
- If SKAWR cannot be reached for any reason, the theme's own results come back automatically, so a shopper never sees a blank page.
What the app does on your store
SKAWR uses your theme's own search box and replaces the results with results that understand what the shopper typed, then adds tools that help shoppers reach the right product. Every tool is controlled from the dashboard, with no theme changes.
Search that understands Arabic
All plansHandles typos, English queries over Arabic product titles, hamza and taa marbuta variants, and natural phrases like "a dress for summer". Shows the best match first instead of a literal word match.
Autocomplete
All plansSuggestions appear as the shopper types, so most searches finish in a few letters.
Search analytics
All plansReports on what your shoppers search for, which searches return nothing, and what they click after searching. It shows you products shoppers ask for that you do not sell yet.
Meaning-based search
Pro and ScaleMatches by meaning across Arabic and English, not only by the exact word. A search for "something warm for winter" finds coats and jackets even when neither word is in the title.
Skawr Bar
Pro and ScaleAn announcement bar at the top of your store, controlled from the dashboard: a promotion, a seasonal message, or a shipping notice. Turn it on or off with one click.
SkawrBot
Pro and ScaleA shopping assistant that answers customer questions in Arabic and suggests products from your store within the budget the shopper mentions, such as "a dress for Eid under 150 SAR".
NPS surveys
Pro and ScaleA short question to shoppers about their experience in your store. Answers are collected and shown in the dashboard, so you know what shoppers like and what gets in their way.
Data export
Pro and ScaleDownload your search analytics from the dashboard to work with them in a spreadsheet.
Heatmaps and revenue attribution
ScaleSee where shoppers click and scroll on your pages, and which searches led to a sale.
WhatsApp support
Pro and ScaleReach the SKAWR team over WhatsApp as well as email.
Plans and prices
Three plans, billed through Zid in Saudi riyals, monthly or yearly. Prices are before VAT, which Zid adds at checkout. The main difference between the plans is how many products and searches they cover and which tools they include.
Free for 30 days on every plan, then your subscription starts. Cancel any time during the trial.
For growing stores with AI-powered search.
- Up to 50,000 products
- 500,000 searches per month
- Arabic-first search with typo tolerance
- Autocomplete
- Search analytics
- Email support
For stores that want the full toolkit.
- Up to 100,000 products
- 1,000,000 searches per month
- Everything in Growth
- Meaning-based search
- Skawr Bar and SkawrBot
- NPS surveys and data export
- WhatsApp support
For high-traffic stores at scale.
- Up to 1,000,000 products
- 5,000,000 searches per month
- Everything in Pro
- Heatmaps
- Revenue attribution
- 99.9% SLA
Annual billing is 10 months, so two months are free.
There are no usage charges on Zid. If your store passes its plan's product or search limit, SKAWR asks you to move to a larger plan.
Full plan detailsThe dashboard
The SKAWR dashboard lives at dashboard.skawr.com. Sign in with the contact email on your Zid store and your store is already there. There is no separate SKAWR account to create.
What your shoppers search for
The most searched terms, how many searches ran, and what shoppers click after searching.
Searches with no results
A list of what shoppers searched for and did not find. Often the best source of new products, or alternative names worth adding.
Turn tools on and off
Enable or disable Skawr Bar, SkawrBot and surveys, and edit their text, with one click. The change shows on your store immediately.
Plan and usage
See your current plan, how many products are indexed, and this month's search count.
Change or cancel your plan
Your SKAWR subscription is managed entirely from Zid, because payment goes through Zid. To upgrade, downgrade or cancel, open the app's page in the Zid App Market or in your Zid merchant dashboard and change the subscription there.
When you upgrade, the new tools are enabled in the SKAWR dashboard automatically. When you cancel, the subscription ends under Zid's terms and your store goes back to the theme's own search, with no change to your products or data.
There is no cancellation fee and no minimum term. The free trial needs no extra step to end it beyond cancelling the subscription in Zid before it expires.
Troubleshooting
Start from what you see on the store. Each entry says what usually causes it and what to do. If none of them matches, write to support with your store link and we will look.
A product in my store does not show up in search
- Likely cause
- The product is not published in Zid or is still a draft, or it was added moments ago and the update has not reached SKAWR yet.
- What to do
- Check that the product is published in Zid. Changes reach SKAWR automatically, so if the product still does not appear after a few minutes, email support@skawr.com with the product link and the search term you tried.
Search on the store looks the same as before
- Likely cause
- Indexing is still running, or the subscription has not started. The theme's own results show until SKAWR is ready.
- What to do
- Open dashboard.skawr.com and check the indexing status and the product count. If the store shows no active plan, open the app in your Zid dashboard and confirm the subscription.
A tool is not enabled after an upgrade
- Likely cause
- A plan change in Zid normally reaches SKAWR within minutes, and the new tools switch on in the dashboard automatically.
- What to do
- Refresh the dashboard. If Skawr Bar, SkawrBot or surveys are still locked a few minutes after the upgrade, write to support with your store link and we will fix it.
I cannot sign in to the dashboard
- Likely cause
- The dashboard account is created with the contact email on your Zid store, so a different email does not find the store.
- What to do
- Sign in at dashboard.skawr.com with the store's contact email. If you need to use another address, write to support from the store's contact email and say which address to use.
The store feels slower
- Likely cause
- SKAWR does not run on your store. Search runs on SKAWR's servers, and the store loads a single small script.
- What to do
- If pages are slow, the cause is almost always elsewhere in the theme or another app. If you believe search is involved, send us the page link and we will check the timings.
Data and privacy
- From Zid we receive your store id, store name and URL, the store's contact name, email and phone, your subscription status, and your product catalogue. We do not read customer records and we do not subscribe to order events, so no order or customer details reach us from Zid.
- The search data we collect is what a shopper types in search and what they click, tied to a random id in their browser rather than to their name. The script honours the browser's Do Not Track and Global Privacy Control settings. SkawrBot conversations are deleted 90 days after the last message.
- Your data is hosted on our servers in the European Union, and your store's access tokens are encrypted.
- When you uninstall, we deactivate the store and delete the access tokens immediately. The rest of the store's data is deleted 24 months after uninstall unless you reinstall first, and you can ask for earlier deletion at any time.